Support

NEED HELP?

Account Opening

Our account opening process can be completed within 10 minutes through our mobile app available for iOS and Android. Type "open real account" in the chat screen in the Pasiv mobile app and fill in the application. You'll need to keep the following documents handy to upload or take a photo of :-

We may contact you for additional documentation. Accounts take upto 48 hours to get activated, you'll receive a notification once this happens. After activation, you can fund your account with a wire transfer from your bank account.

Customer Support

Pasiv provides customer support over the phone & via email. You can reach our customer service agents during the hours of 12pm GST (Gulf Standard Time) and 12am GST (Gulf Standard Time). Our agents can assist you with

(a) account opening
(b) mobile app use & troubleshooting
(c) your profile & account details
(d) generic financial market related queries
(e) general queries about our company
(f) deposits / withdrawals
(g) your subscription plan
(h) suggestions & complaints

No Financial Advice
Unfortunately our agents are not authorized nor licensed to provide you financial advice such as suggestions on what stocks to buy/sell. However our agents can guide you on viewing financial information within the app, so you can make an informed decision. Should you require a human financial advisor, our agents can refer you to various certified professionals.


Pasiv Financial Ltd
P4-10A Park Towers
DIFC, Dubai, UAE

Contact Us

Contact our customer support team to find out how Pasiv can improve your investing outcomes. Visit our Customer Support Centre at Park Towers, DIFC to speak to us in person. You can reach our customer support via the following channels, or schedule a visit to meet us.

Available from 12pm to 7pm GST

Available from 7pm to 12am GST

Send us a message and we will get back to you at the soonest. If you are a customer of Pasiv, please include your Pasiv Account number in the subject of your email. You can find your Pasiv account number on the account screen in our mobile app.

Learn The Basics

We've put together a crash course on the stock market that you can read through in 30 minutes to understand what passive investing is all about. The course will cover the following topics :-

Frequently Asked Questions

No. There are no minimum balances we require in your Pasiv investing account. You can start with as little as $5.

We've affiliated with ChoiceTrade to refer your account - brokers in the US who have been in business for 20+ years. When you open a Pasiv account, we're giving you a US based investing account with ChoiceTrade - US securities & produts by ChoiceTrade. The orders you place in the Pasiv app, are placed in this ChoiceTrade account.

Once you open and fund an account in Pasiv, you can screen the universe of securities to find stocks and funds that match certain criteria. You can then analyse how this portfolio performs in the past and make adjustments till you're happy with your diversification. Your assistant will then monitor your portfolio as market conditions evolve, and point out relevant statistics and data that can improve your investing outcome.

Simply navigate to the account screen in the app, click withdraw. Enter the amount you wish to withdraw, enter your bank details and upload a statement so we know it's indeed your account. It takes at most 2-3 working days for the withdrawal to appear in your local bank account.

Pasiv is based in the DIFC and has received approval by the regulatory authority the DFSA (Dubai Financial Services Authority) to launch this service for UAE residents at this time under the Innovation Testing License.

You'll need to keep three (3) documents handy; (1) a passport copy, (2) the first page of your bank statement and (3) an address proof such as a utility bill or tenancy contract.

Your cash resides with our regulated partner - ChoiceTrade's custodian clearing firm, Velox. When you purchase a stock, the clearing firm which is also a US regulated entity, automatically goes through a "settlement & clearing" process where the person who sold you the shares receives the relevant cash amount, and you receive electronic shares registered & held in your name at Velox. The clearing firm automatically manages this process in the background.

No. Cash that you send in AED or your origin currency will be converted by your bank at your bank's exchange rate before being sent to the US. Your bank may also charge you a fee for the transfer.

Historically the S&P500 index has returned 8% per annum. But this assumes you will invest all your funds in an ETF that tracks the S&P500. In any given year a particular stock can do better or worse than the overall index. It entirely depends on the stocks and funds that you decide to purchase. Stock investing involves risk and companies you invest in can have their shares increase in value or decrease in value. You may lose money by investing in companies that are not performing well, and even in cases where companies perform well their shares may fall in value. It's important to research companies you invest in before you buy their shares.

You can earn passive income by asking your virtual assistant about passive income. Your virtual assistant will help you sort through the universe of stocks & funds that pay dividends so you can find the exposure you are looking for.

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Try the Pasiv beta app for free with a virtual money account. Build a portfolio and get the hang of investing on our risk-free simulator.