We're here to
help you succeed.
Connect with our customer support team via multiple channels. We're committed to helping you achieve your financial goals.
Visit us in person at our DIFC office or reach out anytime via email or WhatsApp.
Get in touch
the way you prefer
Send us your questions and we'll respond within 24 hours.
support@pasiv.aeFor customers: Include your Pasiv Account number in the subject line
Visit Us
Stop by our office in the DIFC to meet the team in person.
View on MapPasiv Financial Ltd
216 Gate Avenue
DIFC, Dubai, UAE
Send us a
message
Tell us how we can help. We'll respond as soon as possible.
We typically respond within 24 hours during business days
Frequently Asked
Questions
How do I submit a support ticket?
Pasiv premium members can submit support tickets directly in the app. Navigate to your Account → Settings to access the support ticket form. Our team will respond within 24 hours.
What if I need urgent support?
For urgent matters, contact us via WhatsApp at +971 52 247 9933. You can also visit our office at 216 Gate Avenue, DIFC, Dubai during business hours.
Can I include my account number in emails?
Yes! If you're an existing customer, please include your Pasiv Account number in the subject line of your email. This helps us identify your account quickly and respond more efficiently.
How do I file a complaint?
Pasiv takes all complaints seriously. You can submit a complaint through the app (Settings → Support), via email to support@pasiv.ae, or by visiting our office. Our Complaints Policy details the full process.
What are your office hours?
Our DIFC office is open during standard UAE business hours. We're located at 216 Gate Avenue. WhatsApp and email support are available 24/7 for your convenience.
We respond within 24 hours
Send us a message and we will get back to you within 24 hours. If you are a customer of Pasiv, please include your Pasiv Account number in the subject of your email. You can find your Pasiv account number on the account screen in our mobile app.
Submit a support ticket
Pasiv paid members can submit a support ticket, complaint, or suggestion through the app. Navigate to your account profile page and click on the settings icon. Our Complaints Policy is available for more details.
Questions about
getting started?
Download the app to create an account or reach out to our team. You'll be investing in minutes.
Download Pasiv App